At Moss Studio-Store we treat your privacy seriously

Our Privacy Notice explains how we collect, use, share and protect your personal information. 

We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

In addition when visiting our website we will provide you with “just in time” notices at the moment of data collection.

When we update this policy we will post any changes on our website.


If you have any queries about this Notice please contact us at 13 Moss Lane, Altrincham, WA14 1BA. Alternatively send an email to or by using the contact form at our Contact Page.



The Data Controller in respect of this Privacy Notice is Oliver Stanion t/a Moss Studio-Store 


We collect your personal information when you:

• Book or attend a course or class 

• Ask us for more information about a product or service, or contact us with a question or complaint

• Take part in a competition, prize draw or survey

• Visit or browse our website. See our Cookie Policy

• Contact us through telephone or email

• Send an email to us 

• When our teams take photos of your attendance at the Studio, as part of an event or in a class (Your permission will be asked beforehand)

We may also collect, match or acquire information about you from other organisations such as Google and Facebook.


The information we collect is required for the purpose of creating your Account and for you to enrol in our Courses. Such information allows you to be identified as a customer of Moss Studio-Store and includes:

• Name, date of birth, gender, e-mail address, postal address, telephone number

• Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers

• Your usage records and duration of visits

• Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services

• Your contact with us, such as a note or recording of a call you make to us, an email or other records of any contact you have with us


We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.  We may use your information to:

• Bill you for using our services

• Keep you informed about our services including operational matters relating to your customership

• Provide relevant services to you

• Confirm your attendance to courses or classes 

• To share Studio event photos on our internal social media platform called workplace (Your permission will be asked first before a picture is taken)

• Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)

• Respond to any questions or concerns you might have about our services

• Understand how you use our services, to help us develop relevant and updated services

• Carry out research and statistical analysis to monitor how customers use our services

• Prevent and detect fraud or other crimes

Where we process your personal data based on your consent you have the right to withdraw consent at any time, for example your consent to receive direct marketing. If you no longer want to receive marketing messages from us, please contact by email to

We’ll store your information for as long as you are a customer of Moss Studio-Store, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations we will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into the Studio, a payment made or a comment following communication with Moss Studio-Store. We may contact you about Moss Studio-Store services during this 6 years if you haven’t opted out of receiving marketing communications from us.


Moss Studio-Store uses cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your online activities). These collect information that tells us how you use our websites, web-related products and services. The use of cookies does not give us access to the rest of your computer.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. You can find out more information about cookies including information on how to turn them off.

Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.

See our cookies policy.


We have a dedicated team whose function is to secure our clients’ information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We ensure the organisations that provide us with services related to your information have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.


We may share information about you with:

• Service providers, agents and associated organisations to allow us to communicate with you; for example, financial institutions to process payments, and freelance tutors when you sign up to classes

• Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so

We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we do.


We do not intend to use your personal data for automatic decision making.


We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please visit our cookies policy.


The Moss Studio-Store website does not respond to DNT signals.


We will not collect Children’s data.  Classes and courses must be booked by an adult over the age of 18.


You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.

Access.  You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to, the contact us section of the website or writing to the address below. There is not normally a fee for this service.

Rectification.  If you believe we’re holding inaccurate information about you, or your personal details change, please contact us through email, the contact us section of the website or writing to the address below.

Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your customership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object.  You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Profiling.  You have the right not to be subject to any decision based on automatic processing of your personal data.

The address to be used to obtain a copy of your personal information is: MossStudio-Store, 13 Moss Lane, Altrincham, WA14 1BA. You can also contact us by emailing


We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences via your customer Profile within the customers Area of the website.